Terms & Conditions

1. Company Information
These General Terms and Conditions of Sale govern purchases made through the website www.numero00.com (the “Website”).
The seller is MY MIND S.R.L., owner of the commercial brand Numero 00.
MY MIND S.R.L. adopted its current company name on April 18, 2024, replacing its former
name NUMERO 00 S.R.L., with no change to its VAT and tax identification number
04128720408. Numero 00 remains the commercial brand.
Company name: MY MIND S.R.L.
Registered office: Via Giuseppe Babbi 28, 47924 Rimini (RN), Italy
VAT / Tax Identification Number: IT04128720408
Company Registration Number (REA): RN-326774
Share Capital: €40,000.00 fully paid
Certified Email (PEC): numero00@pec.it
Customer Service Email: ordini@numero00.it
WhatsApp: +39 342 673 7116 (messages only, no phone calls)
All sales, payments, refunds, invoicing and customer service activities are managed by MY
MIND S.R.L.

2. Acceptance of Terms and Conditions
By placing an order on the Website, the Customer acknowledges having read and accepted
these General Terms and Conditions of Sale.
Purchases are governed by these Terms, the applicable provisions of Italian Legislative Decree
No. 206/2005 (Consumer Code), as amended, and the applicable legislation on electronic
commerce.
MY MIND S.R.L. reserves the right to amend these Terms at any time. Changes will apply only
to orders placed after the updated Terms have been published.
Mandatory consumer protection rights remain unaffected.

3. Products
The Website offers clothing, footwear, accessories and other products marketed under the
Numero 00 brand.
Product descriptions, available sizes, colours, materials, prices and other relevant information
are displayed on the corresponding product pages.
Product photographs are intended to provide an accurate representation of the items. Slight
colour variations may occur depending on screen settings.

The essential characteristics of the products delivered must correspond to those described at
the time of purchase.

4. Orders
Customers may select products, choose the available sizes and colours, and add items to their
shopping cart.
Before completing the purchase, Customers can review their order details, including
quantities, prices, delivery charges and the total amount payable.
Once an order has been placed, an automatic notification will be sent to the email address
provided by the Customer.
The sales contract is concluded when MY MIND S.R.L. accepts the order, according to the
order confirmation process implemented on the Website.
MY MIND S.R.L. may refuse or cancel orders for legitimate reasons, including product
unavailability, payment failure, manifest pricing errors, incomplete information or reasonable
indications of fraudulent activity.
If payment has already been collected, any amount due following cancellation will be
refunded without undue delay.

5. Product Availability
All orders are subject to product availability.
If an ordered product becomes unavailable, MY MIND S.R.L. will inform the Customer as soon
as possible.
If only part of an order is available, the Customer may choose to receive the available items
and obtain a refund for unavailable products, or cancel the order in accordance with
applicable law.
Products will not be substituted without the Customer's consent.

6. Prices and Taxes

All product prices are displayed in the currency indicated on the Website and include VAT
where applicable.
Delivery costs and any additional charges are displayed before the order is confirmed.
For deliveries outside the European Union, customs duties, import taxes, customs clearance
fees and other local charges may apply.
Unless expressly included in the amount charged at checkout, these additional charges are
the responsibility of the Customer.
MY MIND S.R.L. is not responsible for determining duties and taxes imposed by customs
authorities in the destination country.

7. Payment Methods
The available payment methods are displayed during checkout and may include credit or
debit cards, PayPal, Apple Pay, Klarna and other options enabled on the Website.

Payment options may vary depending on the destination country, device or conditions of the
payment service provider.
Payment processing and authorisation are managed according to the conditions of the
selected payment provider.

8. Invoicing
Invoices and other applicable tax documents are issued by MY MIND S.R.L. in accordance with
current tax legislation.
Customers requiring specific invoicing details must provide the necessary information during
checkout or before the relevant document is issued.
Requests regarding invoicing may be sent to ordini@numero00.it.

9. Shipping and Delivery
MY MIND S.R.L. ships to the countries available for selection during checkout.
Delivery charges and estimated delivery times are displayed before the order is confirmed.
Deliveries are generally carried out on business days, excluding public holidays. Delivery times
may vary depending on destination, courier services, product availability and customs
procedures.
In the absence of an agreed delivery period, the statutory delivery requirements applicable to
consumer purchases will apply.
Delivery is considered completed when the Customer, or an authorised third party other than
the carrier, takes physical possession of the goods.
The risk of loss or damage passes to the consumer at that time, subject to the exceptions
provided by applicable law.

10. Delivery Issues
In the event of an unsuccessful delivery attempt, the courier may arrange another delivery or
hold the shipment according to its operating procedures.
Customers are responsible for providing accurate delivery details and are encouraged to
follow courier notifications.
Customers should inspect packages upon delivery and report any visible damage or
discrepancies as soon as possible.
Reports may be sent to ordini@numero00.it, preferably including the order number and
photographs of the issue.
Failure to report visible damage immediately does not affect mandatory consumer rights.

11. Right of Withdrawal and Return Requests
In accordance with applicable consumer protection legislation, consumers have the right to
withdraw from an online purchase within 14 calendar days from the date of delivery, without
providing a reason.

Where an order includes several items delivered separately, the period generally begins upon
receipt of the last item.
Customers must notify MY MIND S.R.L. of their decision to withdraw before sending back
the products.
Return notifications may be submitted by email to ordini@numero00.it, by WhatsApp
message to +39 342 673 7116 (no phone calls), or through the electronic withdrawal function
available on the Website.
Customers should provide their order number and identify the items to be returned.
Following notification, MY MIND S.R.L. will provide return instructions and the appropriate
return address.
Customers are requested not to ship products back without first notifying MY MIND S.R.L.
Sending products back without a withdrawal statement does not, by itself, constitute exercise
of the right of withdrawal.
Exercising the statutory right of withdrawal does not require prior approval from MY MIND
S.R.L.: a valid withdrawal notification submitted within the legal period is sufficient.
Returned products must be sent within 14 days of the withdrawal notification, unless MY
MIND S.R.L. has offered to collect them.

12. Return Conditions
Customers are requested to return products carefully packed, preferably with their original
tags, accessories and packaging.
Customers may inspect and try on the products as reasonably necessary to establish their
nature, characteristics and fit.
Customers are responsible only for any reduction in the value of the goods resulting from
handling beyond what is necessary for this purpose, in accordance with applicable law.
The absence of original packaging or tags does not automatically invalidate the statutory right
of withdrawal.

13. Refunds and Store Credit
Following an eligible return, MY MIND S.R.L. will issue the applicable refund using the same
payment method used by the Customer for the original purchase, in accordance with
applicable law.
Alternatively, the Customer may choose to receive store credit of the corresponding
refundable value, which can be used towards a future purchase on the Website.
Store credit will be issued only with the Customer's express acceptance and will not replace a
legally required refund without their consent.
Refunds will be processed within the timeframe established by applicable consumer
protection legislation. Where permitted by law, MY MIND S.R.L. may withhold reimbursement
until the returned products have been received or the Customer provides evidence that they
have been sent back, whichever occurs first.

14. Size Exchanges and Home Collection Services
Customers wishing to request a size exchange must contact MY MIND S.R.L. before returning
the product. Size exchanges are subject to product availability.
Upon request and where available, MY MIND S.R.L. may arrange an optional home collection
service for returns or a collection and delivery service for size exchanges.
These optional services are subject to an additional charge. The applicable cost will be
communicated to the Customer before the service is accepted and arranged.
Customers may arrange their own return instead of using the collection service offered by MY
MIND S.R.L., following the return instructions provided.
Optional service charges do not apply to remedies that must be provided free of charge under
the statutory guarantee for defective or non-conforming products.

15. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to goods covered by the exceptions provided
under applicable consumer protection legislation.
These may include goods made to the Customer's specifications or clearly personalised
products and, where the legal requirements are met, certain sealed goods unsuitable for
return for health protection or hygiene reasons once unsealed after delivery.
Any applicable restrictions will be communicated before purchase.

16. Defective or Non-Conforming Products
All products sold to consumers by MY MIND S.R.L. are covered by the statutory guarantee of
conformity provided under applicable consumer protection legislation.
For new products, this guarantee generally covers defects of conformity existing at delivery
and becoming apparent within two years.
In the event of a defect, the Customer may be entitled to repair or replacement free of charge
or, where legally applicable, a price reduction or termination of the contract and
reimbursement.
Customers should contact ordini@numero00.it, providing their order number and a
description of the issue. Photographs may help assess the problem.
Necessary expenses associated with statutory remedies are handled in accordance with
applicable law.
Statutory guarantee remedies cannot be unilaterally replaced with store credit.

17. Customer Service and Complaints
For assistance with orders, payments, deliveries, returns, exchanges, refunds or complaints,
Customers can contact MY MIND S.R.L. using the following details:
Email: ordini@numero00.it
WhatsApp: +39 342 673 7116 — messages only; phone calls are not supported.

Customers are encouraged to include their order number. A registered customer account is
not required to submit a complaint.

18. Privacy and Personal Data
Personal data collected through the Website is processed by MY MIND S.R.L. in accordance
with Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.
Further information about the collection, use, storage and protection of personal data is
available in the Privacy Policy published on the Website.
The Website operates using the Shopify e-commerce platform and related service providers.

19. Intellectual Property
Numero 00 trademarks, logos, product images, photographs, graphics, texts and other
protected Website content belong to MY MIND S.R.L. or their respective rights holders.
No part of the Website may be reproduced, distributed or commercially exploited without the
relevant rights holder's prior authorisation, except where permitted by law.

20. Liability and Force Majeure
MY MIND S.R.L. undertakes to fulfil orders in accordance with the applicable contract and
law.
In the event of circumstances beyond its reasonable control affecting delivery or order
fulfilment, the Company will inform the Customer and provide appropriate assistance.
Any delay, cancellation or impossibility of performance will be handled in accordance with
applicable law.
Nothing in these Terms excludes or limits any liability or mandatory rights that cannot legally
be excluded or limited.

21. Applicable Law and Jurisdiction
These Terms are governed by Italian law, without prejudice to mandatory consumer
protection provisions applicable in the Customer's country of habitual residence.
For disputes involving consumers, jurisdiction will be determined according to applicable
consumer protection legislation.
For purchases made by business or professional Customers, the Court of Rimini, Italy, shall
have exclusive jurisdiction, unless otherwise required by mandatory law.

22. Final Provisions
These Terms, together with the product information and applicable policies provided before
purchase, govern purchases made through the Website.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue
to apply.
The latest version of these Terms is available on www.numero00.com.

STANDARD WITHDRAWAL FORM
Complete and send this form only if you wish to withdraw from the contract.
To: MY MIND S.R.L. — Via Giuseppe Babbi 28, 47924 Rimini (RN), Italy — ordini@numero00.it
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number: __________________________________________
Product(s): _____________________________________________
Ordered on: ____________________________________________
Received on: ___________________________________________
Customer name: _________________________________________
Customer address: _______________________________________
Customer email: _________________________________________
Date: __________________________________________________
Signature (only if submitted on paper): ______________________